FRONT OFFICE ASSISTANT – LUSAKA

Purpose of the Job:

To assist in managing the reception, send and receive telephone calls and direct them to the appropriate officers of ZICA thereby ensuring the smooth running of operations of the Institute.  Serves visitors by greeting, welcoming, and directing them appropriately; notifies ZICA personnel of visitor arrival; maintains security and telecommunications system. Carry out Secretarial duties.

MAIN RESPONSIBILITIES

Managing All Reception Duties

Assisting in managing the reception area to ensure effective telephone and mail communications both internally and externally.

Hospitality

Welcoming visitors, greeting them in person,  answering telephones promptly and directing calls to appropriate offices.  Dealing with all enquiries and  directing  visitors to the right offices and  maintaining employee and department directories

Compliance

Assisting  with security matters following procedures; monitoring logbook; issuing visitor access cards and ensuring that access cards are surrendered before leaving Accountants park offices.

Directory

Keeping all important phone and fax numbers, e-mail addresses and physical addresses by recording in the directory for follow up and business transactions of the office.

Good house keeping

Maintaining the reception area by complying with procedures, rules, and regulations. Reporting required repairs around the reception area.

Typing and Secretarial Duties

Carrying out secretarial duties when need arises.

QUALIFICATIONS/REQUIREMENTS

Diploma Business Management /Office Management or Secretarial Certificate

EXPERIENCE

1 year or more work experience in related field

SKILLS SPECIFICATIONS

  • Good working knowledge in computer based skills
  • Excellent communication skills
  • Good inter personal relation skills
  • Problems solving skills
  • Analytical skills
  • Excellent customer care skills
  • Ability to analyze clients’ complaints and offer solutions

PERSONAL ATTRIBUTES

  • Reliable
  • Honest
  • Sociable

Positions are located at ZICA head office in Lusaka. A Competitive compensation package commensurate with qualifications and experience will be offered to the successful candidates. ZICA is an equal opportunity employer. Interested candidates should submit a resume (CV) and a motivation letter to:

The Chief Executive Officer,

Zambia Institute of Chartered Accountants,

Plot 2374/a Thabo Mbeki Road

Po Box 32005,

LUSAKA, ZAMBIA

Email: jobs@zica.co.zm

Closing date for receiving application is 17th November, 2017